ANAS KHALID
Karachi, PK.About
Highly accomplished Customer Service & Export Operations professional with 4+ years of experience in freight forwarding, specializing in air and sea logistics. Proven expertise in end-to-end export operations, including strategic shipment planning, meticulous documentation, and efficient supplier management via advanced portals. Consistently resolves complex logistical bottlenecks and ensures seamless operations through expert stakeholder communication, driving service excellence and regulatory compliance.
Work
WWGC (INDITEX – Air Export Department)
|Export Documentation Executive
Karachi, Sindh, Pakistan
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Summary
Managed comprehensive air export operations and documentation for the Inditex account, ensuring regulatory compliance and efficient logistics flow.
Highlights
Managed end-to-end supplier bookings and shipment processing using the SAM Portal and internal systems, ensuring data accuracy and operational efficiency.
Prepared comprehensive export documentation, ensuring 100% regulatory compliance and seamless customs clearance for international shipments.
Strategically planned and coordinated complex air export shipments for the Inditex account, consistently meeting strict deadlines and optimizing logistics flow.
Cirrus International
|Export Operations
Karachi, Sindh, Pakistan
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Summary
Oversaw FCL & LCL export operations, managed stakeholder communications, and coordinated warehouse activities to ensure seamless cargo movement.
Highlights
Managed critical correspondence with customers and shipping lines via email and phone, proactively resolving issues to ensure seamless export operations.
Oversaw and efficiently resolved sales and nomination queries, ensuring timely responses and delivering service excellence to maintain client satisfaction.
Managed full container load (FCL) and less than container load (LCL) shipments, including bookings and Cargo Release Order (CRO)-related operations to optimize cargo movement.
Supervised warehouse activities, including efficient cargo stuffing and developing optimized loading plans, contributing to timely dispatch and reduced handling errors.
Combined Freight International
|Customer Service Representative
Karachi, Sindh, Pakistan
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Summary
Served as the primary customer contact, managing bookings and resolving issues to ensure high client satisfaction and support business development.
Highlights
Served as the primary point of contact for customers, efficiently resolving concerns and consistently maintaining high satisfaction levels, contributing to client retention.
Managed customer bookings and swiftly resolved Cargo Release Order (CRO)-related issues, ensuring efficient and uninterrupted freight movement.
Handled a high volume of sales and nomination queries, providing crucial support to the business development team and enhancing client engagement.
Education
Government College of Commerce & Economics
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Associate Degree
Commerce
Government College of Commerce & Economics
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Intermediate
Commerce
Aptech Institute of Technology
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Diploma
Software Engineering
Skills
Operational Expertise
Export Documentation & Shipment Planning, Freight Forwarding (Air & Sea), Booking & CRO Management, FCL & LCL Handling.
Soft Skills
Customer Relationship Management (CRM), Problem Solving & Conflict Resolution, Strategic Team Collaboration.